One person builds and runs this, so support is a real inbox, not a ticket queue - expect a reply, not a bot.
Email [email protected] from the same address you paid with and it'll be sent again.
Go to Settings → License in the app and hit Recheck first - this is almost always a temporary network hiccup between your server and the license server, and it self-heals within the offline grace period. If Recheck doesn't fix it, email support with your license key.
Pro purchases receive a full refund when requested within 14 days of purchase, no questions asked. Email [email protected] with your license key and we'll process it and cancel the subscription.
Email [email protected] and it'll be cancelled - your instance drops to the Free tier automatically once the subscription ends, nothing breaks or locks you out.
Email [email protected] with a description of what happened and, if you can, the output of:
docker compose logs pcapng-analyzerSame address - [email protected]. Also worth checking the pricing page and the self-hosting guide first, most pre-sale questions are answered there.